Under Section L121-20 of the Consumer Code, "the consumer has fourteen free days to exercise his right of withdrawal without having to justify grounds or pay penalties, except, if necessary, return costs." "The time frame mentioned in the previous paragraph runs from receipt for goods or acceptance of offer for services."
We do not recognize any right of retraction for the products you have asked us to customize (engravings, embossements...).
The right of withdrawal can be exercised by contacting the Stationery company Makkura by email email@example.com. If the right of withdrawal is exercised within the aforementioned time, only the price of the product or products purchased and the shipping costs will be refunded (the refund of the shipping costs applies only to the returns of all products of the order, if you have ordered several items and only want to return part of the refund will take into account only the returned products), the return costs remain at the customer's expense. The returns of the products are to be made in their original and complete state (undamaged packaging, accessories, notices ...) so that they can be re-marketed in new state; if possible, they should be accompanied by a copy of the proof of purchase.
You must pay the following amounts:
- Direct costs of return.
- Additional costs for the delivery of goods if you have chosen a more expensive delivery method than the delivery method usually offered by the seller. For example, if you expressly choose express delivery within 24 hours when the seller offered an ordinary delivery method with lower delivery costs, you bear the cost difference between these 2 types of delivery.